Find Your Size
CLOSING THE WAIST GAP
influence the industry to
design for every body
the U.S. size guide was created using 15,000 women in the 1950's, predominately white.
Our goal is to collect 15,000 new measurements by 2026 and use this data to influence retailers to create better fitting clothes for us all.
Submit your measurements
YOUR HIPS DON'T LIE, AND NEITHER DOES THE DATA
What size should I order?
We recommend referring to our size chart for accurate measurements and fit guidance. If you need further assistance, feel free to contact our Customer Service team at saron@shopgobez.com if you need a recommendation.
What is your return policy?
Return Policy:
At Gobez, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns within 30 days of purchase.
Conditions for Returns:
- Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
- Returns must be initiated within 30 days of the purchase date.
- Proof of purchase, such as your order confirmation or receipt, is required for all returns.
How to Initiate a Return:
To start the return process, please contact our Customer Service team at saron@shopgobez.com with your order details. Our team will guide you through the return process and provide you with a return authorization.
Refunds:
Once we receive your returned item, it will be inspected to ensure it meets our return conditions. Upon approval, we will issue a refund to your original payment method within 30 days. Please note that shipping charges are non-refundable.
Exchanges:
Unfortunately, we do not offer direct exchanges at this time. If you need a different size or color, please initiate a return for the item you wish to exchange and place a new order for the desired item.
Final Sale Items:
Items marked as final sale are non-returnable and non-refundable.
Questions or Concerns:
If you have any questions or concerns about our return policy, please don't hesitate to contact us at saron@shopgobez.com. We're here to help!
What is your shipping policy?
- Shipping is to be paid by the customer. We offer standard and expedited shipping options. Shipping costs and delivery times vary depending on your location and selected shipping method.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order's progress.
Can I cancel or modify my order?
Orders can typically be modified or canceled within a short timeframe after placing your order. Please contact our Customer Service team at saron@shopgobez.com as soon as possible with your order details to request changes or cancellations.
Are there any additional care instructions for the garment?
Care instructions are provided on each product page and garment tag. We recommend following these instructions carefully to ensure the longevity and quality of your purchase.
Do you have a loyalty program or rewards program?
Occasionally we offer special discounts and offers to our subscribers. If you'd like to receive these offers in the future, be sure to subscribe by filling out the stay in the know form at the bottom of the page!
Are there any exclusive events or promotions for customers?
Yes, you can follow us on instagram @shopgobez.com or subscribe using the stay in the know form at the bottom of the page to get access to upcoming events and promotions.
How can I contact customer service?
Contact saron@shopgobez.com. We're here to assist you with any questions or concerns you may have.